Uptime Commitment

YorTech targets 99.9% monthly uptime for all production services, excluding scheduled maintenance windows.

Maintenance Windows

Scheduled maintenance is announced at least 48 hours in advance and typically occurs between 00:00–04:00 WIB on weekends to minimise business impact.

Incident Response

Critical (service down): Response within 1 hour.

High (major feature unavailable): Response within 4 hours.

Normal: Response within 1 business day.

Support Channels

Email: hello@yortech.id

Exclusions

This SLA does not cover downtime caused by force majeure events, third-party infrastructure failures outside our control, or issues caused by user actions.